Privacy Policy
Last updated: May 2026
Calmanova Ltd (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website or purchase our products.
1. Who We Are
Calmanova Ltd
22 Wenlock Road
London, N1 7GU
Email: team@calmanova.com
We are the data controller responsible for your personal data.
2. The Data We Collect
We may collect and process the following types of personal data:
- Identity Data: name
- Contact Data: email address, phone number, billing and shipping address
- Account Data: login details if you create an account
- Transaction Data: purchase history and order details
- Marketing Data: your preferences in receiving marketing from us
- Technical Data: IP address, browser type, device information
- Usage Data: how you use our website
We do not collect any health-related or sensitive personal data.
3. How We Collect Your Data
We collect data through:
- Purchases made via our Shopify store
- Orders placed through Amazon and TikTok Shop
- Account creation on our website
- Email sign-up forms and pop-ups
- Customer support enquiries via email
- Cookies and tracking technologies
4. How We Use Your Data
We use your personal data for the following purposes:
- To process and deliver your orders
- To manage payments, fees, and charges
- To provide customer service and support
- To send you marketing communications (where you have opted in)
- To personalise your experience on our website
- To analyse website performance and improve our services
- To prevent fraud and ensure security
5. Legal Basis for Processing
We only use your data where the law allows us to. Most commonly:
- Contract – to fulfil your orders
- Legitimate Interests – to improve our services and prevent fraud
- Consent – for email marketing and cookies
You can withdraw consent at any time.
6. Marketing Communications
We may send you email marketing if you have opted in.
You can unsubscribe at any time by:
- Clicking the unsubscribe link in emails
- Contacting us at team@calmanova.com
We use a third-party platform to manage our marketing communications.
7. Cookies & Tracking
We use cookies and similar technologies to:
- Analyse website traffic
- Improve user experience
- Deliver relevant advertising
This includes analytics and advertising cookies.
You can manage your preferences via our cookie banner.
8. Sharing Your Data
We share your data with trusted third parties only where necessary, including:
- E-commerce platform providers
- Payment processors
- Delivery companies
- Marketing and analytics providers
- Advertising platforms
These providers only process your data on our instructions and are required to keep it secure.
9. International Transfers
Some of our third-party providers may store or process your data outside the UK.
Where this happens, we ensure appropriate safeguards are in place to protect your data.
10. Data Security
We take appropriate security measures to protect your personal data from loss, misuse, or unauthorised access.
11. Data Retention
We only keep your personal data for as long as necessary to:
- Fulfil the purposes we collected it for
- Meet legal, accounting, or reporting requirements
12. Your Legal Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing
- Request restriction of processing
- Request transfer of your data
To exercise any of these rights, email: team@calmanova.com
13. Children’s Privacy
Our products and website are intended for individuals aged 18 and over.
We do not knowingly collect data from children.
14. Changes to This Policy
We may update this privacy policy from time to time.
The latest version will always be available on our website.
15. Contact Us
If you have any questions about this privacy policy or your data, please contact: